Customer Support Software
At Customer1, we believe that to deliver true value you need to keep things simple. Your customers, partners and employees want their questions answered and their issues resolved. And empowering you to solve problems is what we do. Our customer support solution and software helps you simplify customer service, which means you’ll increase agent productivity, gain operational efficiencies and lower the overall costs of service and support.
Multi-channel customer support operations, with contact centres and back-office users, turn to Customer1’s streamlined platform to drive first-call resolution, reduce average handle time, achieve call deflection through self-service and effectively manage service level agreements with complex escalation processes.