CRM Innovator Debuts its Award Winning Software Solutions in the Middle East at GITEX

Award-winning customer service software company will demonstrate its innovative CRM solutions at GITEX 2009 in Dubai

Charlottetown, PEI - October 16, 2009

Canadian customer service software company Customer1 Corporation will demonstrate its award winning CRM and helpdesk software solutions for the first time in the Middle East during GITEX Technology Week in Dubai, October 18-22, 2009.

“This Middle East debut is an important phase in our global rollout. I look forward to meeting new regional partners, distributors and resellers and previewing our newest product in both Arabic and Farsi to interested companies,” commented Omar Zaibak, Marketing Manager at Customer1 Corporation.

Customer1 will be demonstrating its innovative CRM customer service and helpdesk software solutions at the Canadian Pavilion, Hall 2. “This is an excellent opportunity to share best practices with leading service providers in the region. We look forward to exploring potential partnerships and discussing the dynamics which are driving today’s marketplace,” said Harold Hutchinson, Customer1’s Chief Knowledge Officer.

Currently being used by leading organizations in 8 countries and 9 languages, Customer1® CRM software provides contact centres with faster deployment at a lower service cost driving higher agent productivity and enhanced customer service levels.

Customer1® solutions deliver powerful, knowledge-based management by providing an efficient agent desktop, real-time business intelligence reporting and an intuitive workflow functionality which reduces costs and improves service levels.

Now both customers and employees can benefit from a cost-effective and intelligent CRM solution in Arabic and Farsi, planned for release early in 2010, backed by an innovative and flexible Canadian software developer (offices in Toronto, Ontario and Charlottetown, Prince Edward Island) with unparalleled insights into Middle Eastern enterprise culture.
 

About Customer1®:
Customer1 Corporation provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue Management and Help Desk applications for the Customer Service and Contact Center Industry. Our customers have a competitive edge.  To find out more visit www.customer1.com                      
       
For Further Information:
Omar Zaibak
+1 416-572-2512
ozaibak@customer1.com                
 

Customer1 Attending Technology Services World 2009

Charlottetown, PEI - September 23, 2009

Customer1 Corporation, a leading provider of CRM software for customer service and support, today announced it will be attending Technology Services World 2009 from October 19– 21 in Las Vegas.

“This is an excellent opportunity to share best practices with leading service providers. We look forward to exploring potential partnerships and discussing the dynamics driving today’s marketplace,” said Ted Madden, Customer1’s Chief Operating Officer.

Customer1 has a global presence with Fortune 100 clients in North America and Europe.

About Customer1

Customer1 Corporation provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue Management and Help Desk applications for the Customer Service and Contact Center Industry. Our customers gain a competitive edge by rapidly improving efficiencies, reducing operating expenses and providing superior levels of customer service.  www.customer1.com

For Further Information:
Ryan Poissant
+1 416.572.2456
 

Customer1 Announces Participation in Gitex Technology Week

Charlottetown, PEI -  September 17, 2009

Customer1 Corporation, a leading provider of CRM software for customer service and support, today announced it will be exhibiting at Gitex Technology Week 2009 from October 18 – 22 at the Dubai World Trade Center.

The company is showcasing its Customer1^® CRM software suite in the Canadian Pavilion in Hall 2, stand A2-43. Consumers, partners, and exhibitors will learn about Customer1’s product offerings and experience in the customer service and support industry.

Customer1 is exploring the market opportunity in the Middle East, and will be demonstrating English, Arabic, and Farsi versions of its flagship product.

Harold Hutchinson, Chief Knowledge Officer, added: “Gitex provides the opportunity to meet with leading partners, exhibitors, and prospects from the region to determine their requirements and to launch Customer1 CRM software in the Middle East.”

“This is an excellent venue to expand our brand’s visibility, explore partnership opportunities, and understand the market in the Middle East,” said Ted Madden, Customer1’s Chief Operating Officer.

Customer1 currently has a global presence with Fortune 100 clients in North America and Europe, and is seeking to expand its footprint at Gitex.

About Customer1

Customer1 Corporation provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue Management and Help Desk applications for the Customer Service and Contact Center Industry. Our customers gain a competitive edge by rapidly improving efficiencies, reducing operating expenses and providing superior levels of customer service.  www.customer1.com

For Further Information:
Omar Zaibak
+1 416-572-2512

Customer1 Announces New Corporate Entity and Expanded Leadership Team

Charlottetown, PEI -  September 16, 2009

The Customer1 management team is pleased to announce that a new corporate entity, Customer1 Corporation, has been established as a privately held business company with offices in Charlottetown, PEI and Toronto, Ontario, Canada.  The new corporation owns all rights, title and interest in and to the Customer1^® suite of CRM software solutions and related intellectual property rights, and is comprised of the same team that power the Customer1^® software with additional organizational and financial capacity. 

Harold Hutchinson, Chief Knowledge Officer, said, “This transition will enable the organization to focus on the strength of our flagship product Customer1, continue to develop superior software solutions for multi-channel customer interaction hubs (CIHs), and further position itself for rapid and sustainable growth.”

President and Chief Executive Officer Mohammad Al Zaibak commented, “Our ultimate corporate objective is to achieve a world-class leadership position in the market for customer relation management (CRM) and customer interaction management (CIM) software solutions for helpdesk operations and customer service and support centres.”

In order to achieve those objectives, the corporation has also announced the expansion of its leadership team, the injection of additional organizational resources combined with new capital investment.

Ted Madden has joined to organization as Chief Operating Officer. He brings 30+ years of leadership experience to the team with invaluable track record of driving profitable growth in technology companies.

Ted Madden commented, “We are extremely excited about the opportunity Customer1’s leading software offering presents.  We believe the combination of strong product and exceptional team positions the company very well to capitalize on the growth in the global CRM marketplace.”

Prior to joining Customer1, Madden was COO of IntelliResponse and he previously held several senior leadership roles, including President of Lavalife (formerly Interactive Media) and President of Pitney Bowes Canada.  In addition to consulting with numerous early stage technology firms, Ted is also a board member and Past-Chair of the York Technology Association.

About Customer1

Customer1 Corporation provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue Management and Help Desk applications for the Customer Service and Contact Center Industry. Our customers gain a competitive edge by rapidly improving efficiencies, reducing operating expenses and providing superior levels of customer service. www.customer1.com

For Further Information:
Ryan Poissant
416-572-2456

Customer1 Announces “Synthetic Agent” Project

Charlottetown, PE. March 4th, 2009 – Customer1 a leading provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, today announced a new project in conjunction with the National Research Council of Canada. The project is an expansion of the current Customer1 Voice Browser product that will be developing a “Synthetic Agent”.

The synthetic agent project will be an expansion of the Voice Browser technology, which will increase the interactive between the caller and system functions.

"Customer1 has always developed cutting edge solutions, and the Synthetic Agent project is a proclamation to that effort. We are proud to have people that imagine innovation and deliver excellence." — Harold Hutchinson, President and CKO.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 825-1268

Company Contact:
Customer1
Mark MacDonald
+1 (866) 825-1268

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Charlottetown, PE, Canada.

Customer1 "Software as a Service" Version Released

CRM offering in a Software as a Service (SaaS) Model. This combined offering incorporates the new Customer1 Endeavor interface and offers millisecond response times by employing Peer1’s dedicated North American Hosting Service.

C1 Saas incorporates many new features including:

• True Unicode support for multi-language global deployments, including Asian dialects
• Expanded search capabilities
• Enhancements to Customer1 Web Self-Service and Email Response modules
• Code rewrite to improve overall system performance
• New Vista-styled user interface

"This is one of the most exciting SaaS offerings to date. We have tried very hard to ensure that, while we are offering all of the benefits of Web based SaaS, we have maintained the look and feel of a dedicated app. Add superior speed and reliability with the Peer1 hosting solution and you have a killer app," — said Harold Hutchinson, President of Customer1.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 825-1268

Company Contact:
Customer1
Mark MacDonald
+1 (866) 825-1268

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Charlottetown, PE, Canada.

Customer1 Launches Mobile Offering

Atlanta, Georgia. June 25, 2008 – Customer1 a leading provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, today announced the release of Customer1, Mobile.

Customer1 Mobile offers:

• Access to Customer1 through a browser formatted for mobile devices
• Support for both Blackberry and Windows Mobile devices
• Real-time updates between mobile and full application users
• Administrator controlled templates for reduced mobile typing
• Access to review and edit information such as customer data

"Customer1 Mobile adds a completely new element to our product portfolio. This is something our customers have asked for and we are ecstatic to deliver," — said Dan Derin, President US Operations/Global Sales & Marketing.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 825-1268

Company Contact:
Customer1
Mark MacDonald
+1 (866) 825-1268

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Atlanta, Georgia, USA with development offices in Charlottetown, PE, Canada.

Customer1 Launches Hosted Offering

Atlanta, Georgia. May 27, 2008 – Customer1 a leading provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, today announced the release of Customer1, Hosted.

Customer1, Hosted offers:

• Same great features as the on premise solution
• No need to purchase and maintain servers
• Minimize IT involvement, we set it up and take care of the system maintenance
• No upfront licensing costs, charges can be billed monthly
• Reliability, servers and connections have guaranteed up times

"The hosted solution allows us to offer our products to organizations that want the power of Customer1 but don’t have the infrastructure to use an on premise application. Organizations of all sizes can now rapidly address business needs in a cost effective manner" — said Dan Derin, President US Operations/Global Sales & Marketing.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 825-1268

Company Contact:
Customer1
Mark MacDonald
+1 (866) 825-1268

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Atlanta, Georgia, USA with development offices in Charlottetown, PE, Canada.

Customer1, Version 2.5 Released

Customer1 a leading provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, today announced the release of Customer1, Version 2.5.

Version 2.5 incorporates many new features including:

• True Unicode support for multi-language global deployments including Asian dialects
• Expanded search capabilities
• Enhancements to Customer1 Web Self-Service and Email Response modules
• Code rewrite to improve overall system performance
• New Vista styled user interface

"Customer1, Version 2.5 represents a milestone in a single release of new functionality. Customer1 2.5 has already proven itself in production in Asia Pacific and in Europe; this is an exciting release for us." — Bill McMaster, Vice President, Product Development, Genticity.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 825-1268

Company Contact:
Customer1
Mark MacDonald
+1 (866) 825-1268

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Charlottetown, PE, Canada.

Diamond Municipal Solutions and Genticity Inc. form strategic partnership to deliver 311 solutions

Today at the Red River Valley Government Summit hosted on the Microsoft Campus, Genticity, a leader in providing inbound, outbound and blended Client Interaction Management Solutions to the Contact Center industry and Diamond Municipal Solutions, a leading provider of Microsoft based revenue and financial management solutions for local governments, announced a strategic alliance that will deliver Genticity’s Customer1 solution through the Diamond Municipal Solutions US partner channel network.

Genticity Wins Best Platform Value in Microsoft Partner Program IMPACT Awards

Genticity announced today that it has been selected as the winner in the Platform Value Category at the 2005 Microsoft Partner Program IMPACT Awards. The third annual IMPACT awards recognize excellence across the large and diverse community of Canadian resellers and solution providers. Hundreds of entries were submitted by technology partners from across Canada. The winners were announced at a gala event in Toronto on October 20, 2005.

Genticity Selected by Microsoft as a Finalist for the 2005 Impact Awards

Genticity, Inc. has been selected as one of 2 finalists for this year's prestigious Microsoft Impact Awards. Chosen in the Platform Value Award category, Genticity has been recognized as offering one of the top solutions of the year, based on providing business value to customers. Genticity's product Customer1™ is a browser-based, highly flexible and easy-to-use application that consolidates.