Press Releases

Customer1 Announces “Synthetic Agent” Project

Charlottetown, PE. March 4th, 2009 – Customer1 a leading provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, today announced a new project in conjunction with the National Research Council of Canada. The project is an expansion of the current Customer1 Voice Browser product that will be developing a “Synthetic Agent”.

The synthetic agent project will be an expansion of the Voice Browser technology, which will increase the interactive between the caller and system functions.

"Customer1 has always developed cutting edge solutions, and the Synthetic Agent project is a proclamation to that effort. We are proud to have people that imagine innovation and deliver excellence." — Harold Hutchinson, President and CKO.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 55-CUST1 [+1 (866) 552-8781]

Company Contact:
Customer1
Mark MacDonald
+1 (866) 55-CUST1 [+1 (866) 552-8781]

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Charlottetown, PE, Canada.

Customer1 "Software as a Service" Version Released

CRM offering in a Software as a Service (SaaS) Model. This combined offering incorporates the new Customer1 Endeavor interface and offers millisecond response times by employing Peer1’s dedicated North American Hosting Service.

C1 Saas incorporates many new features including:

• True Unicode support for multi-language global deployments, including Asian dialects
• Expanded search capabilities
• Enhancements to Customer1 Web Self-Service and Email Response modules
• Code rewrite to improve overall system performance
• New Vista-styled user interface

"This is one of the most exciting SaaS offerings to date. We have tried very hard to ensure that, while we are offering all of the benefits of Web based SaaS, we have maintained the look and feel of a dedicated app. Add superior speed and reliability with the Peer1 hosting solution and you have a killer app," — said Harold Hutchinson, President of Customer1.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 55-CUST1 [+1 (866) 552-8781]

Company Contact:
Customer1
Mark MacDonald
+1 (866) 55-CUST1 [+1 (866) 552-8781]

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Charlottetown, PE, Canada.

Customer1 Launches Mobile Offering

Atlanta, Georgia. June 25, 2008 – Customer1 a leading provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, today announced the release of Customer1, Mobile.

Customer1 Mobile offers:

• Access to Customer1 through a browser formatted for mobile devices
• Support for both Blackberry and Windows Mobile devices
• Real-time updates between mobile and full application users
• Administrator controlled templates for reduced mobile typing
• Access to review and edit information such as customer data

"Customer1 Mobile adds a completely new element to our product portfolio. This is something our customers have asked for and we are ecstatic to deliver," — said Dan Derin, President US Operations/Global Sales & Marketing.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 55-CUST1 [+1 (866) 552-8781]

Company Contact:
Customer1
Mark MacDonald
+1 (866) 55-CUST1 [+1 (866) 552-8781]

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Atlanta, Georgia, USA with development offices in Charlottetown, PE, Canada.

Customer1 Launches Hosted Offering

Atlanta, Georgia. May 27, 2008 – Customer1 a leading provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, today announced the release of Customer1, Hosted.

Customer1, Hosted offers:

• Same great features as the on premise solution
• No need to purchase and maintain servers
• Minimize IT involvement, we set it up and take care of the system maintenance
• No upfront licensing costs, charges can be billed monthly
• Reliability, servers and connections have guaranteed up times

"The hosted solution allows us to offer our products to organizations that want the power of Customer1 but don’t have the infrastructure to use an on premise application. Organizations of all sizes can now rapidly address business needs in a cost effective manner" — said Dan Derin, President US Operations/Global Sales & Marketing.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 55-CUST1 [+1 (866) 552-8781]

Company Contact:
Customer1
Mark MacDonald
+1 (866) 55-CUST1 [+1 (866) 552-8781]

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Atlanta, Georgia, USA with development offices in Charlottetown, PE, Canada.

Customer1, Version 2.5 Released

Customer1 a leading provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, today announced the release of Customer1, Version 2.5.

Version 2.5 incorporates many new features including:

• True Unicode support for multi-language global deployments including Asian dialects
• Expanded search capabilities
• Enhancements to Customer1 Web Self-Service and Email Response modules
• Code rewrite to improve overall system performance
• New Vista styled user interface

"Customer1, Version 2.5 represents a milestone in a single release of new functionality. Customer1 2.5 has already proven itself in production in Asia Pacific and in Europe; this is an exciting release for us." — Bill McMaster, Vice President, Product Development, Genticity.

For More Information
For more details on Customer1, go to www.customer1.com or call toll-free at +1 (866) 55-CUST1 [+1 (866) 552-8781]

Company Contact:
Customer1
Mark MacDonald
+1 (866) 55-CUST1 [+1 (866) 552-8781]

About Customer1
Customer1 provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue management and Help Desk applications to the Customer Service and Contact Center Industry. Our customers quickly gain a competitive edge by rapidly improving efficiencies, empowering agents, reducing operating expenses and providing vastly superior levels of Customer Service.

Customer1 Corporate Headquarters is located in Charlottetown, PE, Canada.

Diamond Municipal Solutions and Genticity Inc. form strategic partnership to deliver 311 solutions

Today at the Red River Valley Government Summit hosted on the Microsoft Campus, Genticity, a leader in providing inbound, outbound and blended Client Interaction Management Solutions to the Contact Center industry and Diamond Municipal Solutions, a leading provider of Microsoft based revenue and financial management solutions for local governments, announced a strategic alliance that will deliver Genticity’s Customer1 solution through the Diamond Municipal Solutions US partner channel network.

Genticity Wins Best Platform Value in Microsoft Partner Program IMPACT Awards

Genticity announced today that it has been selected as the winner in the Platform Value Category at the 2005 Microsoft Partner Program IMPACT Awards. The third annual IMPACT awards recognize excellence across the large and diverse community of Canadian resellers and solution providers. Hundreds of entries were submitted by technology partners from across Canada. The winners were announced at a gala event in Toronto on October 20, 2005.

Genticity Selected by Microsoft as a Finalist for the 2005 Impact Awards

Genticity, Inc. has been selected as one of 2 finalists for this year's prestigious Microsoft Impact Awards. Chosen in the Platform Value Award category, Genticity has been recognized as offering one of the top solutions of the year, based on providing business value to customers. Genticity's product Customer1™ is a browser-based, highly flexible and easy-to-use application that consolidates.