At Customer1, we understand that your organization is as unique as the customers you support. Our professional services team has an impressive implementation success rate that is measured in weeks, not months. Once your solution is configured, you are empowered with the ability to manage all aspects of it as your organization grows and changes. Additionally, you will have access to the Customer1 support team to optimize your contact centre.

Our professional services consist of: 

Implementation 

We will install and configure Customer1's features and functionality to reflect your business processes, priorities, and requirements. 

Training

We tailor our training to your individual business requirements. We will guide your team through practical exercises, and Q&A sessions to ensure your team gains the most essential skills required. Courses are tailored for various user groups including administrators, managers, and agents. 

Integration 

Customer1 provides you with a seasoned team dedicated to ensuring that your integration requirements are met and implemented as smoothly as possible. Whether integrating with computer telephony systems, importing data into, or exporting data out of the application, we have the knowledge and experience to make it happen.  

Support

Customer1 has a support plan to meet the unique requirements of your organization. We are proud to be a recipient of the Microsoft Impact Awards program's customer experience reward, which recognizes an organization that has exemplified customer satisfaction and customer intimacy.