Customer1's email response management software routes inbound emails to the appropriate workgroup or agent mailbox based on easily configurable business rules.

Messages can be routed by time, date, message content, customer address and correspondence history. Emails are automatically converted into issues and tracked by the system, providing an audit trail to review and measure performance related to customer issues.

Inbound emails are automatically converted into issues or trouble tickets that are tracked and resolved by your service team. 

Create a library of response templates corresponding to common email inquiries. This ensures that consistent and accurate replies are sent out to your customers each time. Improve the productivity of your agents by providing a pre-written response for many common inquiries.