Customer1's issue management software allows you to track, route, and resolve customer issues easily and efficiently.    

Our issue management is comprised of a powerful set of features designed to optimize both your level and cost of support:  

Multi-Channel Interaction
Manage all issues coming from the telephone, email, and the web.

History of Activity
Track interactions for each customer and issue.

User Defined Fields
Configure the information collected for issues determined by your specific requirements.

Attachments
Customers and agents can attach files to the issues they create.