Customer1 Web Self Service enables your customers and employees to access your knowledge base through a customized portal on your website. Users can search for the information they need, submit service requests, view and update the status of any previous requests.

Offer 24/7 support to your customers and immediate access to information, leading to significant call deflection. Web self service reduces your cost of support by reducing repetitive questions, inbound email, and call centre volume. This allows your agents to spend more of their time on complex issues, and less time answering the same questions over and over again. And agents always have an up-to-the-minute, real-time view of all customer activities and issues performed on Web Self Service.