Customer1's workflow automation allows you to define the process around which issues are escalated and handled within your organization. Ensure service levels are met and customers and support staff automatically receive status updates as issues move towards resolution.    

Our solution optimizes your level of service by streamlining the routing of issues throughout your support organization:  

Business Rules
Automatically escalate and route issues to various departments and agents based on business rules and parameters.

Service Level Agreement Management
Define and manage service level agreements for each issue and workgroup.

Automatic Email Notification     
Configure and receive automatic email alerts when issues are escalated.

Priority Colours
Associate issues with different colours depending on priority and status against service level agreements.